Q. What kind of shelter is Bridges at Kraemer Place?
A. Bridges at Kraemer Place is a 24-hour emergency homeless shelter facility in the city of Anaheim that is ADA Accessible and serves homeless single men and single women in the North Orange County area. The shelter’s primary focus is assisting program participants with creating a housing plan, making connections to housing resources and ending their homelessness as soon as possible. The shelter will initially have 100 beds due to ongoing construction to the facility. When construction is completed, it will serve 200 men and women, and will have office and meeting space to offer additional services.
Q. Can I walk up to the shelter?
A. This program maintains a strict no-walk-up policy. Clients without personal vehicles must take the shuttle to and from the shelter. Bicycle racks are available on the shuttle vans and must be used for those who own bikes.
Q. Who can use this shelter?
A. The shelter will serve homeless men and women with priority for those living in the North Orange County area (including Anaheim, Fullerton, Brea, Buena Park, La Habra, Placentia, Yorba Linda and Orange). All clients of this shelter must be 18 years old or older, or must be able to provide valid documentation if they are emancipated youths. All prospective clients will be screened for open felony warrants and status as a registered sex offender. If the client has open felony warrants or is a registered sex offender, they are not eligible for this program and should connect to resources with our nonprofit partners.
Q. How long can someone stay here?
A. The goal of this shelter is to connect participants to housing as quickly as possible. In cases where housing barriers require additional time, the maximum stay is 180 consecutive days.
Q. Is there a mandatory program or curriculum for participants?
A. No. This is not a faith-based or step-based program; however all clients are expected to participate in pursuing a customized housing plan to the extent that they are able. All clients are assigned a Navigator who will help them connect with existing resources and move toward their housing goals.
Q. What about people with bicycles or vehicles?
A. To those clients who have street-legal vehicles and can produce license and registration for those vehicles, staff will assign parking. No unlicensed or unregistered vehicles will be allowed on site. RVs and trailers are prohibited and will not be assigned parking. Individuals with independent transportation will be expected to adhere to the shelter’s strict entry and exit times. Those with bicycles must use the provided bike racks on the program’s shuttle vans. Where will the bikes be stored onsite?
NEIGHBORS AND COMMUNITY CONCERNS
Q. Who can I call about my concerns regarding the area immediately surrounding this shelter?
A. Austin Drissen, 714-836-7188 x 105
Q. How is the program overseen?
A. In addition to on-site management and supervision, the program also has three (3) community boards:
1. Community Advisory Board – comprised of County and City appointees, representatives of the local Police Department, Neighborhood Association and Local School District. Also present will be representatives appointed by the local Chamber of Commerce and the Commission to End Homelessness.
2. Client Advisory Board – this advisory board is represented by any current shelter clients and/or program graduates
3. Service Partner Advisory Board – this advisory board is comprised of partnering Year-Round Shelter Service Providers.
INTAKE PROCESS & CONTACT INFORMATION
Q. How does someone get into the program?
A. Bridges at Kraemer Place, operated by Mercy House, provides emergency beds for homeless men and women with priority for those living in the North Orange County area. All reservations are secured through North Orange County outreach and engagement agencies who will receive notification when beds become available. Once a referral is received and pre-screened clients are given a time and directions to one of several pick-up locations. A shuttle will pick them up and transport them to the shelter. For other resources or shelter services throughout Orange County please call 211. Click here to see the list of referring partners or see the list below:
Bridges at Kraemer Place Contact Information
Behavioral Health Services Outreach and Engagement serves homeless and at risk of homeless individuals dealing with a mental health and/or substance use issue in all Orange County cities. Referrals to Bridges at Kraemer Place are made from outreach contacts established in the field with this behavioral health homeless population. To learn more about services, call the program’s triage line Monday through Friday from 8:30 a.m. – 5:00 p.m. at (800) 364-2221.
Q. Can I bring my pets into the shelter?
A. Due to health and safety concerns, pets are not allowed at this location. However, clients who have Service Animals or Companion Animals may bring them into the shelter if they can produce the proper documentation.
Q. What kind of documents do I need for my Service Animal or Companion Animal?
A. The following documents are needed for anyone bring a Service Animal or Companion Animal into the shelter. These will be photo-copied and kept in your case file:
1. Proof of Up-to-Date Vaccinations in the County of Orange
2. Proof of Up-to-Date Pet License (for dogs) in the County of Orange
3. A letter on official office letterhead from a licensed physician or therapist prescribing the need for an animal
Q. What am I responsible for with my Service Animal or Companion Animal?
A. Any client with a Service or Companion Animal is responsible for the general well-being of that animal. The client is expected to supervise the animal at all times. Also, the client is solely responsible for the feeding, grooming, veterinary care and toileting for the animal. Mercy House Staff may not supervise or otherwise care for a client’s animal. The animal must be controlled at all times. If the animal proves to be a public nuisance or pose a threat to the general public, the animal may be excluded. If an animal is excluded from the shelter, the client may continue services as the shelter after he/she has found alternate housing for the animal.
REGARDING CHILDREN AND YOUTH (UNDER 18 YEARS OF AGE)
Q. Can I bring my kids with me to your shelter?
A. Currently, Bridges at Kraemer Place is not accepting families with children. There is another Year-Round Emergency Shelter designed for families with children, which Mercy House also operates, located in the city of Orange. Click HERE for more info on the Family Care Center.
Q. I only get to see my children on the weekends. Will I lose my bed at the shelter when I stay with them?
A. No. As long as you explain your circumstances with staff and pre-arrange your absence from the shelter, you will not lose your bed.
Q. One of my kids is over the age of 18. Do I have to go to the shelter on Kraemer Place?
A. As long a client has at least one child under the age of 18, he/she may be eligible for services at the Family Care Center in Orange. Click HERE for more information on that shelter.
Q. I’m a single parent with an 18 year old daughter. Where do I go for shelter?
A. Children 18 years of age or older are considered adults for Emergency Shelter. It’s recommended for them to sign up for the adult shelter at Kraemer Place or another program that serves adults.
VOLUNTEERING AT BRIDGES AT KRAEMER PLACE
Q. Are donations accepted at Bridges at Kraemer Place?
A. Yes, we are currently accepting donations by appointment only on Wednesdays and Saturdays from 1pm-4pm. For an updated list of the most current needed items or to schedule an appointment please email Bridges at Kraemer Place Volunteer Coordinator, Chantelle Aguilar, at firstname.lastname@example.org or (714) 836-7188 ext. 135.
Q. How can I volunteer and what are the requirements?
A. To apply and become a volunteer at Bridges at Kraemer Place please complete the following steps:
- Print, complete, and return this form Chantelle Aguilar via email at email@example.com or by fax: (714) 836-7901 or mail to: PO Box 1905 Santa Ana, CA 92702
- Please allow up to two days for processing. Mercy House staff will connect with you to walk you through the online calendar sign ups.
The minimum age to volunteer for general duties is 13 years old with a parent/guardian who is also signed up to serve. Volunteers who assist with laundry must be 18 years of age or older. All volunteers must complete a volunteer application; the volunteer application will screen for violent crimes/offenses and sex offenders. Those applying to volunteer with such backgrounds will be denied. CLICK HERE for a copy of the Volunteer Application. To take a look at the volunteer job description please CLICK HERE.